FAQs

Please see below a list of commonly asked questions regarding our facial cleansers.

If you have any other questions, please feel free to contact us.

Yes, the Bimix Cleansers can be used on sensitive skin. We recommend to lower the vibration frequency when using the cleanser and avoid pressing too much when using over sensitive skin.

Yes, the Bimix Cleansers are safe to be used under the eyes. We recommend to lower the vibration frequency when using the cleanser and avoid pressing too much when using over delicate skin.

Phototherapy (aka light therapy) is a noninvasive technique of using different wavelengths of ultraviolet light to treat a range of different skin conditions, including, inflammation, oil control, pore reduction, blood circulation and cell rejuvenation.

The skin uses the different colour wavelengths as a source of energy to fuel the repair and rejuvenation of damaged skill cells, stimulate collagen production, boost blood circulation or kill bacteria for acne.

We recommend you consult with your physician or skincare professional before use if you have had cosmetic procedures to your face.

For the majority of skin conditions, Bimix Cleansers are safe, however, for serious skin conditions we recommend you consult with your physician or skincare professional before use.

Bimix Cleansers can be washed with soap and water and air or towel dried.

You can use any other facial cleanser or serum with your Bimix Cleanser. We would recommend to avoid clay based, silicone based or grainy cleansers to avoid damage to the silicone bristles.

We do not recommend using boiling on your Bimix cleanser as this may damage the cleanser and reduce its effectiveness

The battery life varies depending on the product; however, we generally recommend to charge your Bimix Cleanser when the red LED light begins flashing, indicating that the battery is running low.